Frequently asked questions about abshockey (FAQ)
FAQ overview
1. How does the personalisation of hockey sticks work?
The personalisation of hockey sticks allows players to customise their sticks individually. They are also called custom sticks. Here are some personalisation options:
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Prints: Players can have their team name, nickname or slogans printed on the hockey stick. This gives the stick a personal touch.
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Professional customisation: We offer special prints that adapt optimally to the material of the stick. They are durable and don't affect the grip or the weight.
What can I choose on the SOYUZ Custom stick?
First you choose a model – it determines the weight and kick point. Then you customise the stick further:
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Model (determines weight & kick point; SR weights for reference):
- STD PRO – Low-Kick, 400g
- AURORA – Low-Kick, 365g
- ARCANE – Ultra-Low-Kick, 365g
- RAPID – Ultra-Low-Kick, 365g
- HIT GRIT – Hybrid-Kick, 375g
- MASTER FRST – Mid-Kick, 375g
- CLASSIC SPR – High-Kick, 375g
- Size (SR, INT, JR, YHT),
- Flex (20, 30, 40, 47, 50, 55, 60, 67, 70, 77, 87, 95, 102, 105),
- Curve / blade (P92, P92M, P28, P28M, P88, P02, P91A, PM9, P90TM, P08, P77),
- Hand (RH/LH),
- Grip: On most models a 3D grip is included as standard; on the STD PRO you can choose the grip yourself. In addition, the grip level can be selected.
- Color/design: On every model you choose between the Original design and the Blackout version (all black). On the STD PRO you additionally choose the color, on the ARCANE the design color.
- Lettering,
- Stick extension (up to 15cm).
Create your custom stick now
2. Which materials are used for the sticks?
Our hockey sticks are made of high-quality carbon and with modern manufacturing technology. The carbon content is very high on all our models – this ensures a low weight and top performance on the ice.
3. How long does delivery of personalised sticks take?
The delivery time for our personalised hockey sticks / custom sticks is currently 4–6 weeks. Each stick is produced individually according to the player's wishes.
4. Can I change my order?
Production of the personalised hockey sticks / custom sticks starts within 2-4 working days. Until then, you can let us know of any changes via the contact form.
5. Which payment methods are accepted?
All payment methods are shown at the bottom of the page. These include all common credit cards such as Mastercard, Visa and American Express. We also offer PayPal, TWINT and Klarna. New: you can now also pay by invoice.
6. Can I return or exchange my order?
The return and exchange policies are described in detail in our terms and conditions. In principle, there is no right of return for personalised products. This makes sense, as it is tailored to you and cannot be resold to someone else. But if you're not satisfied or something went wrong with the order, get in contact with us and we'll surely find a solution together.
7. Do you offer international shipping?
Yes. We ship to Switzerland and to 25 further European countries – including Germany, Austria, France, Italy, the Benelux countries, Scandinavia and many EU countries in Eastern and Southern Europe. Which countries are currently available is shown directly in the checkout, in the country selector.
8. How do I contact you?
Via the contact form, live chat or via social media (Instagram, TikTok).
E-mail: info@abshockey.ch
Tel: +41415050375
9. Are there special discounts for customers or bulk orders?
Yes. From an order value of CHF 300 you automatically get 5% off, from CHF 900 it is 8% – the discount is deducted in the cart automatically, no code needed. For teams and clubs there is a separate tier from 10 sticks (10–19: 12%, 20–39: 15%, 40+: 20%) – you will find all the details on our team orders page. For larger or special requests, simply get in touch with us.
10. How do I care for my hockey stick to extend its lifespan?
Extending the lifespan of a hockey stick is difficult and unreliable. However, you can do a few things to protect the material. To extend the lifespan of your hockey stick, you can clean it after each use and store it in a dry place. Avoid extreme temperatures and direct sunlight.
11. What happens if my hockey stick is damaged during transport?
If your stick arrives damaged during transport, please contact us immediately. We will assess the damage and send you a new stick.
12. Can I test my custom stick before buying it?
Since each hockey stick is made individually to your specifications, we don't offer a test option for personalised sticks. However, we're happy to help you choose the best options. Soon we'll also offer small events where we rent ice and you can come by to test different models.
If your whole team is interested in our sticks, contact us. Then we might be able to arrange a visit to a training session.
13. Is there a warranty on the custom sticks?
Yes, our hockey sticks come with a 30-day warranty from receipt. Should a manufacturing defect occur during this period, we will replace the stick free of charge.
14. What are the advantages of a custom stick?
A personalised hockey stick offers you the advantage of being perfectly tailored to your needs. You can adjust the weight, size, flex, curve and other settings. This can, under certain circumstances, lead to better performance on the ice.
15. How do I choose the right size and flex for my custom stick?
We provide size and flex tables on our website. They can help you make the right choice based on your height and weight. We have also written several blogs on this topic. You can also contact us at any time if you need further advice.
16. Can I print my team logo on my personalised hockey stick?
Yes, we offer the option to print team logos or other special designs on the custom sticks. As it involves a lot of effort and cost, this is only possible from an order quantity of 20 or more sticks.
17. What are the differences between the various curve / blade options?
Each curve or blade option has special properties that affect your shooting technique, puck control and passing accuracy. Check out our blog articles for more detailed information on this.
18. What is the difference between the various flex options?
A stick's flex determines how much it bends. A higher flex means more stiffness, which is suitable for heavier, stronger players, while a lower flex offers more bending, ideal for players who are a bit lighter or want a particularly quick release. On our product pages and on the blog you'll find a flex table that helps you choose.
19. Can I send back my custom stick if it doesn't perform as expected?
Since our hockey sticks are made individually to your specifications, a return due to dissatisfaction is not possible. We recommend that you contact us before ordering. We'll then be happy to advise you so you choose the right stick for your needs.
20. Are there special offers for youth or teams?
Yes, we offer special discounts for teams. If you coach a team or are involved in a youth programme, contact us to learn more about our offers.
21. What should I do if I forgot the password for my customer account at abshockey.ch?
If you forgot your password, you can click on “Forgot password?” on the login page. You'll then receive an e-mail with instructions on how to reset your password.
22. What are the advantages of a One-Piece hockey stick over a Two-Piece stick?
One-Piece hockey sticks are lighter and offer better energy transfer on shots, as there is no joint between the shaft and the blade. This leads to better control and feel for the puck. Two-Piece sticks are generally cheaper and you can replace parts when the blade or the stick breaks or wears out.
23. How do I know my hockey stick is the right length?
The right length of your stick depends on your height and your position on the ice. As a rule of thumb: a stick should, standing without skates, reach up to the tip of your nose and, standing with skates, up to your chin. You can also adjust the hockey stick differently if you have other needs. One example is Martin St. Louis (NHL legend with the Tampa Bay Lightning). He played with a much longer stick than usual for his height. At the other end of the scale is Sidney Crosby, who at a height of 180cm uses a stick with a shaft length of only 142cm.
Conclusion: At an advanced level, no general rule can be applied anymore. It then comes down more to the player's preference and feel as to which stick length to use. For young or inexperienced players, however, the rule of thumb works most of the time.
To the blog article on stick length
