Warranty Form

Broken stick? Send us four details and two photos – we'll take it from there.

30-day warranty from delivery on material defects, with free replacement. If your claim falls within that window, fill in the form below.

How it works

  1. 01

    Take the photos

    The warranty sticker and the break, on your phone. Examples are further down.

  2. 02

    Send the form

    Name, email, phone and order number – takes two minutes.

  3. 03

    We check and replace

    You'll hear back by email within 2 business days. If it's a material defect, the replacement ships free.

The photos we need

Phone photos are fine. All that matters is that each one clearly shows what it's meant to show.

Example: the warranty sticker on the shaft, number readable

Warranty sticker Required

The sticker on the shaft. The number has to be readable – move in closer if needed.

Example: close-up of the breakage point

Breakage point Required

Close-up of where the stick broke or cracked.

Example: the entire stick at full length

Entire stick Optional

The whole stick at full length. Helps us assess the claim faster.

Warranty form

After you submit, we'll get back to you by email within 2 business days.

In short

More questions about your claim? Write to us via the contact page or check the FAQ.

Frequently asked questions about the warranty

How long does the warranty last?
30 days from delivery. If a material or manufacturing defect shows up in that window, we replace the stick free of charge.
Does the warranty cover custom sticks too?
Yes. Custom sticks are excluded from ordinary returns because they're built exactly for you – the warranty on material and manufacturing defects still applies.
Which photos do I need to upload?
The warranty sticker and the breakage point are required. A photo of the entire stick is optional but helps us assess the claim. Phone photos are fine.
Where do I find my order number?
In the order confirmation you received by email. It looks like #1234.
How quickly will I hear back?
We'll email you our decision within 2 business days.
My stick arrived already damaged – is that a warranty claim?
Transport damage follows a separate process. In that case contact us directly through the contact page instead of filling in this form. We'll assess the damage and send you a new stick.
Can I return a stick that simply doesn't suit me?
That isn't a warranty claim. Custom sticks are excluded from returns because they're made individually for you. Stock items carry a 30-day return right, as long as they come back unused and in their original packaging.
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